Terms of Service

Last updated: November 7th 2025

Welcome to RequestKit (“we”, “our”, “us”). These Terms & Conditions (“Terms”) govern your access to and use of our website requestkit.com and the related software-as-a-service platform (the “Service”).

By using RequestKit, you agree to these Terms. If you do not agree, you must not use the Service.

1. The Service

RequestKit provides a platform that allows users (“Customers”) to create and manage forms and workflows for collecting information and files from their own clients (“End Users”).

We provide the infrastructure — not the content. You are responsible for how you use the Service and for the data you collect.

2. Your Account

To use the Service, you must create an account and provide accurate information. You are responsible for:

  • Keeping your login credentials secure.
  • All activity that occurs under your account.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable laws.

3. Customer Responsibility for Uploaded Data

You acknowledge and agree that:

  • You (the Customer) control the data and files that your End Users upload via your forms.
  • RequestKit does not review, monitor, or verify the content of any data or file uploaded through the Service.
  • You are solely responsible for ensuring that data collection and file uploads comply with applicable data protection, privacy, and intellectual property laws.
  • You must not use the Service to collect illegal, harmful, or infringing content.

RequestKit is not responsible or liable for any loss, damage, or legal claim arising from content uploaded, shared, or submitted through your forms.

If we become aware of content that appears unlawful, we may remove it or restrict access at our discretion.

4. Use of the Service

You agree not to use RequestKit for:

  • Any unlawful purpose.
  • Uploading or transmitting viruses, malware, or harmful code.
  • Violating the rights of others.
  • Sending spam or unauthorized communications.

We may modify, suspend, or discontinue parts of the Service at any time without prior notice.

5. Fees and Payments

Some features of RequestKit are provided for a fee. Payments are processed securely via Stripe and Polar.

All charges are non-refundable except where required by law. We may change pricing at any time with reasonable notice.

6. Intellectual Property

All intellectual property rights in the Service, including software, design, and branding, remain owned by RequestKit or our licensors.

You retain ownership of the data and content you upload or create, but you grant us a limited licence to store and process it as needed to provide the Service.

7. Privacy

Your use of RequestKit is also governed by our Privacy Policy. By using the Service, you consent to the collection and processing of your information as described there.

8. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis. We make no warranties, express or implied, about the reliability, accuracy, or availability of the Service.

We do not guarantee that the Service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law:

  • RequestKit and its affiliates, officers, and employees are not liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, data, goodwill, or other intangible losses.
  • Our total liability for any claim arising from your use of the Service will not exceed the amount you have paid to us in the previous 12 months (if any).
  • We are not responsible for data or files uploaded by you or your End Users, including any misuse, loss, or disclosure of such data.

10. Indemnification

You agree to indemnify and hold RequestKit harmless from any claim, loss, or expense arising from:

  • Your use of the Service,
  • Any data or content you or your End Users upload,
  • Your breach of these Terms or applicable law.

11. Termination

You may stop using the Service at any time. We may suspend or terminate your account if you violate these Terms or use the Service in a way that risks harm to others or to us.

Upon termination, your access to the Service will cease, and your data may be deleted in accordance with our Privacy Policy.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

You agree that any dispute or claim relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available at requestkit.com/legal/terms. If changes are significant, we’ll notify you by email or within the web app.

14. Contact

If you have any questions about these Terms, please contact us:

Email: privacy@requestkit.com
Website: https://requestkit.com