Privacy Policy

Last updated: November 7th 2025

1. Introduction

Welcome to RequestKit (“we”, “our”, “us”). We provide a software-as-a-service (SaaS) platform that helps companies request and manage information from their clients.

This Privacy Policy explains how we collect, use, and protect your personal data when you use requestkit.com and our related services (the “Service”). By using the Service, you agree to this policy.

2. Information We Collect

Information you provide

  • Account details such as your name and email address.
  • Payment and billing information (processed by Stripe and Polar).
  • Content you upload or create using the Service (e.g. form templates, client data, responses).
  • Communications you send us (support requests, feedback, etc.).

Information collected automatically

  • Usage and technical data such as IP address, browser type, operating system, and device information.
  • Activity logs (when you access or interact with the Service). Logs are retained for 6 months.

We do not intentionally collect sensitive personal data or information from children under 16.

3. How We Use Your Information

  • Provide and maintain the Service.
  • Process payments and manage subscriptions.
  • Respond to support requests and communicate updates.
  • Improve and secure the platform.
  • Comply with legal requirements.

We do not sell your personal data.

4. Sharing Your Information

We only share data when necessary to operate the Service:

  • Stripe and Polar – for billing and payment processing.
  • AWS and Vercel – for hosting and infrastructure.
  • Analytics and logging tools that help us monitor system performance.

All data is stored and processed within the European Union whenever possible. If data is transferred outside the EU, we use appropriate safeguards such as Standard Contractual Clauses.

5. Data Retention

  • Account data is kept for as long as your account is active.
  • Activity logs are kept for 6 months.
  • We may keep limited records after account deletion if required by law (e.g., billing records).
  • When no longer needed, data is securely deleted or anonymized.

6. Security

We use reasonable technical and organisational measures to protect your data, including encryption (TLS), access controls, and monitoring. However, no online system is perfectly secure, and we cannot guarantee absolute protection.

7. Your Rights

If you are located in the EU or EEA, you have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your data.
  • Withdraw consent for marketing communications.
  • Lodge a complaint with your local data protection authority.

To exercise these rights, contact us at privacy@requestkit.com.

8. Cookies

We use cookies and similar technologies for essential functionality and to understand how the Service is used. You can control cookie settings in your browser.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available at requestkit.com/legal/privacy. If we make significant changes, we’ll notify you by email or within the web app.

10. Contact

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@requestkit.com
Website: https://requestkit.com